This Privacy Policy explains what personal information pakbat collects when you use the platform, how that information is used, who it may be shared with, how long it is retained, and what rights you have over your own data. We are committed to handling your information responsibly and transparently.
Summary: pakbat collects personal data only for legitimate purposes related to operating a licensed online gaming platform. We do not sell your personal data to third-party advertisers. We retain data for the periods required by our regulatory obligations. You have the right to access, correct, and in certain circumstances delete the data we hold about you. Questions can be directed to [email protected].
For the purposes of applicable data protection legislation, the data controller responsible for the personal information processed through the pakbat platform is pakbat, operating the website at pakbat.org.
As data controller, pakbat determines the purposes and means of processing your personal data. Where pakbat engages third-party service providers to process data on its behalf — such as payment processors, identity verification services, and fraud prevention platforms — those parties act as data processors under contractual obligations that require them to handle your data in a manner consistent with this Privacy Policy and applicable data protection law.
If you have any questions about this Privacy Policy or wish to exercise any of your rights described in Section 10, please contact us at the details set out in Section 15.
pakbat collects personal data across several categories, depending on how you interact with the platform. The table below summarises the main categories of data collected and provides examples of each.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality, photograph | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address (city, province, postal code) | Registration & account updates |
| Financial Data | JazzCash account number, EasyPaisa wallet ID, bank account details (IBAN), transaction history, deposit and withdrawal amounts in PKR | Deposits, withdrawals & KYC |
| Gaming Activity Data | Bets placed, games played, win/loss history, session duration, bonus usage, responsible gaming tool settings | Continuous platform use |
| Technical Data | IP address, device type, operating system, browser version, unique device identifiers, login timestamps | Every platform session |
| Usage Data | Pages visited, features accessed, clickstream data, search queries within the platform | Every platform session |
| Communications Data | Support tickets, live chat transcripts, email correspondence, feedback submissions | When you contact support |
| Verification Documents | Scanned or photographed copies of CNIC, passport, utility bills, bank statements submitted for KYC | KYC verification requests |
pakbat does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data (beyond what is required for identity verification), health data, or data concerning sexual orientation, except where explicitly required by a regulatory or legal obligation.
pakbat collects personal data through the following means:
pakbat processes your personal data for the following purposes:
pakbat does not use your personal data to make fully automated decisions that produce significant legal effects without human oversight, except where permitted or required by law. Where automated processing is used for fraud screening or responsible gaming monitoring, a human review process is available upon request.
pakbat processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
pakbat does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party data processors engaged by pakbat are required to enter into data processing agreements that mandate appropriate technical and organisational security measures and restrict the use of your data to the specific purpose for which it was shared.
pakbat uses cookies and similar tracking technologies on the pakbat.org website to enable core platform functionality, maintain your session, and gather analytics data that helps us improve the platform experience for Pakistani players.
Types of cookies used:
pakbat does not use third-party advertising or retargeting cookies. You will not be tracked across external websites for the purpose of serving you targeted advertisements based on your pakbat activity.
You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to log in and use the platform. For all other cookie types, you may opt out without losing access to core functionality.
Local storage and session storage technologies may be used alongside cookies for similar functional purposes, such as temporarily caching game state or maintaining live odds feed connections. These technologies are governed by the same principles described above.
pakbat retains personal data for no longer than is necessary for the purposes for which it was collected, subject to the following retention guidelines:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML regulatory requirement |
| Financial Transaction Records | Minimum 5 years from transaction date | Financial record-keeping law |
| KYC Verification Documents | 5 years after account closure | AML & gaming licence obligation |
| Gaming Activity Logs | 3 years from the date of the activity | Regulatory audit trail |
| Support Communications | 3 years from last interaction | Dispute resolution & legitimate interest |
| Marketing Preferences | Until consent is withdrawn + 1 year | Consent & regulatory proof |
| Technical & Usage Logs | 13 months from collection | Fraud prevention & analytics |
After the applicable retention period expires, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data cannot be immediately deleted due to technical constraints (e.g., backup systems), it will be isolated from active processing until deletion cycles complete.
pakbat implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While pakbat takes data security seriously and applies robust measures, no digital system can guarantee absolute security. You also have a role in keeping your account secure — please refer to the account security obligations set out in the pakbat Terms and Conditions.
If you suspect that your pakbat account has been compromised, or if you become aware of any security vulnerability on the platform, please contact [email protected] immediately. Do not attempt to exploit or probe any suspected vulnerability.
Depending on the data protection laws applicable in your jurisdiction, you may have some or all of the following rights in respect of the personal data pakbat holds about you. pakbat will respond to valid requests within a reasonable timeframe, typically 30 days from receipt of the request.
To exercise any of these rights, submit your request to [email protected] with sufficient detail to identify your account and the specific right you wish to exercise. pakbat may request proof of identity before processing a data rights request to prevent unauthorised access to your personal data.
Note that certain rights may be limited where pakbat is required by law to retain or continue processing your data — for example, financial transaction records subject to AML retention requirements cannot be deleted on request during the mandatory retention period.
The pakbat platform is strictly restricted to individuals aged 21 years or older. pakbat does not knowingly collect or process personal data from anyone under the age of 21. Age verification is conducted for all account registrations, and accounts where the user's age cannot be confirmed are suspended pending verification.
If pakbat becomes aware that personal data has been collected from an individual under 21 without valid parental or guardian consent — or that an account has been used by a minor — that account will be immediately closed, all gaming activity will be voided, and the data will be deleted in accordance with applicable law.
If you are a parent or guardian and have reason to believe that a minor has registered on or used the pakbat platform, please contact [email protected] immediately with relevant details so that we can investigate and take appropriate action without delay.
21+ Only. Accessing or using the pakbat platform while under the age of 21 is a breach of our Terms and Conditions and may constitute a criminal offence in certain jurisdictions. pakbat actively screens registrations and cooperates with regulatory authorities on underage gambling prevention.
pakbat operates under an international gaming licence and may process or store some personal data on infrastructure located outside Pakistan. Where personal data is transferred to jurisdictions that may not provide equivalent levels of data protection to those applicable in your country, pakbat takes appropriate safeguards to ensure your data remains protected. These safeguards may include:
By using the pakbat platform, you acknowledge that your personal data may be transferred internationally as described above. If you would like more information about the specific safeguards applied to international transfers involving your data, please contact [email protected].
The pakbat platform does not contain links to external third-party websites as part of its standard navigation or content. Where references to payment methods or partner services appear on the platform, they are informational only and do not constitute endorsement of those third parties' privacy practices.
pakbat is not responsible for the privacy practices or content of any third-party platform, including payment provider apps such as JazzCash or EasyPaisa, which operate under their own independently published privacy policies. We strongly recommend reviewing the privacy policies of any third-party services you use in connection with your pakbat account activity.
pakbat may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. The updated version will be published on this page with a revised effective date. Where changes are material — meaning they significantly affect how your data is used or the rights available to you — pakbat will notify active account holders by email or through an in-platform notification prior to the changes taking effect.
Your continued use of the pakbat platform after the publication of a revised Privacy Policy constitutes your acknowledgment of the changes. We recommend reviewing this page periodically. The date at the top of this policy indicates when it was last updated.
If you disagree with any material change to this Privacy Policy, you have the right to close your account and request deletion of your personal data, subject to the retention obligations described in Section 8, by contacting [email protected].
For any questions, concerns, or requests relating to this Privacy Policy or the personal data pakbat holds about you, please contact the pakbat data protection team using the details below. We aim to respond to all privacy-related enquiries within 5 business days.
If you are not satisfied with pakbat's response to a privacy concern, you have the right to escalate the matter to a competent data protection supervisory authority or regulatory body in your jurisdiction. Details of the applicable authority will be provided in pakbat's response to your formal complaint.
When submitting a data rights request or privacy complaint, please include your pakbat account username or the email address associated with your account, a clear description of your request or concern, and any relevant reference numbers (such as transaction IDs or support ticket numbers) to help us locate your records efficiently.
Six ways pakbat puts your privacy into practice — not just on paper.
pakbat does not sell, rent, or broker your personal information to third-party advertisers or data brokers under any circumstances. Your data is used only to operate your account and comply with our regulatory obligations.
Every connection to pakbat.org is secured with TLS encryption. Your CNIC details, banking information, and login credentials are encrypted both in transit and at rest. We do not store raw card numbers or full banking credentials on our servers.
Age verification is mandatory on pakbat. Any account where the player's age cannot be confirmed is suspended immediately. Data collected from individuals found to be under 21 is deleted without delay. No exceptions.
pakbat collects only the data genuinely needed to provide services, verify identity, process payments, and meet regulatory requirements. We do not collect data speculatively or beyond what our clearly stated purposes require.
Promotional emails and SMS notifications from pakbat require your opt-in. You can withdraw consent at any time through your account settings with immediate effect. Withdrawing marketing consent does not affect your ability to use the platform.
Data access, correction, and deletion requests submitted to [email protected] are reviewed by a real member of the pakbat compliance team — not an automated system. You will receive a substantive response within 30 days.
Your privacy is protected, your data is secure, and your rights are respected on every visit to pakbat. Ready to experience sports betting, live casino, and slots built for Pakistani players? Create your account today — or explore our responsible gaming tools if you want to understand how we keep your experience safe. 21+ only.
Must be 21 or older · Gambling involves financial risk · Terms & conditions apply